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Returns

Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan. If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on sales@wordartcards.co.uk. You can also give us a call on 07770830470

The terms and conditions noted below explain our policy on refunds and cancellations.

What happens if my Personalised item is wrong?

With personalised items we always send a proof copy. Once the proof copy has been accepted by the customer it will go into production and cannot be changed. It is the responsibility of the customer to check the proof copy, no refunds will be given on goods made with errors that have been missed on the proof copy by the customer.

What happens if I want to cancel my order?

To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible before the item has been made. Contact us immediately if you wish to cancel an order. Where an order has been placed and work started on it there will be a 50% charge.

What happens if something is missing?

If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. Where possible we offer immediate replacements.

We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us within 2 working days of receipt of the item

Where you have received an item of a lower value we will refund the difference in price.

For credit card payments, you will be refunded to the card payment was made from.

For debit card payments you will be refunded to the card payment was made from.

For payments made via bank transfer you will be refunded via your bank. •

What happens if my order arrives damaged?

We sincerely apologise if your item has been received in a damaged or faulty condition. We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt and

contact us within 2 working days via email sales@wordartcards.co.uk stating what the damage is along with relevant images. Our Returns Policy for faulty items upholds your statutory rights.

What happens if my order is delayed or lost in transit?

We take every care to ensure that your order is shipped and received as per your request. We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit. We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within days. If you are concerned about the status of your order, please contact us via email on sales@wordartcards.co.uk You can also give us a call on 07770830470

What happens if I am not satisfied?

We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on creating high quality items. A refund or replacement item is always offered when the fault has been with us. If you feel like we have fallen short of our promises, we ask that you contact us on Janet sales@wordartcards.co.uk and we shall make every effort to rectify the problem.

What are my statutory rights?

Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.

How do I return an Item?

Where your return meets the requirements set out in the returns and cancellations policy, please return your item by contacting word art cards

(sales@wordartcards.co.uk or by phone - 07770830470 for instructions on how to return your item.